Insurance Coverage

Do you have insurance that will pay for your transportation?

We CAN NOT accept insurances by the Arkansas Department of Health!

All Arkansas Medicaid/Wellcare members, call the Non-Emergency Transportation (NET) Helpline – 1-888-987-1200 or go to www.AFMC.com for a service area map and list of transportation brokers in your area.

All UnitedHealthcare Medicare National members, please call: 866-418-9812

All Humana National Medicare members, please call: 866-588-5122

For any other government-covered insurance, please call your insurance customer service number and ask if you are eligible for non-emergency transportation coverage and if you are eligible, ask for instructions on how to book your ride. Every membership differs in coverage benefits.

Frequently Asked Questions

Please reach us at support@topwatertransit.com if you cannot find an answer to your question.

Can I schedule a transport to be covered by my Insurance?

We are currently private pay only and do not accept insurance. We are working to hopefully accept some insurances in the future.

What is your coverage area?

We can transport within a 150 mi radius of Pocahontas, AR and across state lines.

I require a wheelchair and oxygen at all times. Can you transport me to my doctor's appointment?

Yes. Our drivers are trained in oxygen administration and our vehicle is wheelchair accessible. You must provide your own oxygen tank or make arrangements with us in advance if you need one supplied for your trip.

Insurance Coverage

Frequently Asked Questions

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